AI guest communication management, AI compliant maintenance tracking, automated contractor dispatch — and whatever else your portfolio needs. Across WhatsApp, email, and web.
Currently onboarding pilot partners across the UK.
Hi, the boiler isn't working in flat 4B...
Would like to book a viewing for the 2-bed...
Gas safety certificate expiring in 14 days
Rent payment confirmation for March
What Reni Handles For You
24/7
AI guest communication
Any
Property workflow, automated
3
Channels unified (WhatsApp, email, web)
100%
Compliant audit trail
The Problem
Tenant messages arrive on WhatsApp, email, and voicemail. Maintenance requests get lost in threads. Contractors aren't contacted until you remember. Viewings are booked over the phone and forgotten. Gas safety certificates expire without warning. And every new regulation adds more to your plate.
You're not a bad landlord.
You just need the right tools to stay on top of everything.
How It Works
Upload your properties, tenants, and contractors. Reni builds a knowledge base unique to your portfolio.
Bring WhatsApp, email, and web enquiries into one inbox.
Messages are classified, context is pulled, tickets are created, contractors are dispatched, and responses are drafted for approval.
Every action is logged. Every response can be reviewed. Compliance reports export in one click.
Platform Features
These are the workflows landlords need most. If you can describe it, Reni can automate it.
All tenant and guest communication in one timeline — WhatsApp, email, and web. AI responds instantly, 24/7.
Enquiries, maintenance, rent, viewings, emergencies prioritised.
Written using real property and landlord data.
Every repair tracked from report to resolution with full audit trail.
Right contractor contacted automatically with job details, ETA, and tenant updates.
Policies and preferences applied automatically across every interaction.
Critical alerts and instant action.
Every action recorded and exportable.
Bookings, reminders, rescheduling handled.
What Changes
Here's what a typical morning looks like after connecting Reni to your properties.
7:30 AM — Before you wake up
Reni has already responded to 6 overnight tenant messages on WhatsApp and email. A boiler complaint is triaged as urgent, and your plumber has been contacted.
9:00 AM — You check your dashboard
3 maintenance tickets auto-created, 2 viewings confirmed for the afternoon, and one gas safety certificate flagged as expiring in 14 days. All handled.
The rest of your day — Yours
No chasing contractors. No missed WhatsApp messages. No compliance surprises. You focus on growing your portfolio, Reni handles the operations.
We're onboarding our first cohort of UK landlords. Pilot members get hands-on setup, direct founder access, and shape what we build next.
Join the PilotPlatform Vision
These are the workflows we've built first — but Reni isn't a fixed feature list. Tell us what takes your time, and we'll automate it.
Communications, maintenance, viewings, and compliance handled by AI today.
Tenant renewals, onboarding workflows, and AI-assisted property sourcing to help you grow your portfolio.
The complete operating system for property management.
Trust & Security
Each organisation's data is fully separated.
Compliant data handling at every step.
Every action logged and traceable.
Granular permissions for your team.
Enterprise-grade hosting and encryption.
Your data stays yours, always.
FAQ
Reni provides AI guest communication management across WhatsApp, email, and web. It handles AI compliant maintenance tracking, automated contractor dispatch, viewing confirmations, compliance reminders, and tenant updates — all without you lifting a finger. You only step in for exceptions.
Most landlords are live within 30 minutes. You connect your messaging channels, upload your property portfolio, and set your preferences. Reni learns your tone, your contractors, and your workflows from day one. We handle the onboarding for pilot members.
No. Reni writes in natural, professional language tailored to how you communicate. Tenants won’t know they’re speaking to AI. You can customise the tone, set boundaries on what it can say, and review conversations at any time.
Reni is designed to escalate when uncertain. If a message falls outside its confidence threshold, it flags it for your review rather than guessing. You set the escalation rules, and every action is logged in a full audit trail.
Yes. Once you add your approved contractors, Reni’s automated contractor dispatch contacts them for common maintenance issues like boiler repairs, plumbing, or lockouts. It sends job details, confirms availability, and updates the tenant — all in real time.
Reni handles the full viewing lifecycle. It receives enquiries, checks property availability, proposes time slots, confirms with the prospective tenant, and sends reminders before the appointment. No more phone tag or double-bookings.
Reni doesn’t fight your existing setup — it sits on top. It handles the communication and operational triage layer — the part that currently lives in WhatsApp threads, email inboxes, and spreadsheets. Everything flows into one dashboard.
Yes. All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We host on AWS infrastructure within UK/EU regions. Your tenant data is fully isolated with strict access controls, and we never use your data to train AI models.
Reni is built for regulated property management. We’re fully GDPR compliant with data processing agreements, tenant consent management, and right-to-erasure support. The platform maintains audit trails for every automated action, supporting your obligations under the Housing Act, Tenant Fees Act, and upcoming Renters Reform Bill.
Chatbots answer simple questions. Reni is an AI operations platform. It doesn’t just reply to messages — it creates maintenance tickets, dispatches contractors, books viewings, tracks compliance deadlines, and keeps everything in one audit trail. It understands property management context, not just keywords.
Tell us about your portfolio and we'll show you how Reni AI can save you hours every week.
Join the landlords who never miss a tenant message, never lose a maintenance request, never forget a viewing, and never worry about an expired gas safety certificate again.