Reni handles tenant messages, maintenance triage, contractor dispatch, viewing bookings, and compliance across WhatsApp, email, and web. Your team manages 200 properties like they manage 20.
No credit card required. Free for portfolios under 10 properties.
Hi, the boiler isn't working in flat 4B...
Would like to book a viewing for the 2-bed...
Gas safety certificate expiring in 14 days
Rent payment confirmation for March
Trusted by property managers across the UK
<5 min
Average first response
80%
Operations automated
2+ hrs
Saved per agent daily
Zero
Requests ever lost
The Problem
Property managers are drowning in operational admin. Tenant messages arrive on three different channels. Maintenance requests get lost in email threads. Contractors aren't contacted until someone remembers. Viewings are booked over the phone and forgotten. Landlords call asking for updates you can't find. And the regulatory landscape is only getting harder.
You're not bad at your job.
You're fighting an impossible volume with tools that weren't built for it.
How It Works
Upload properties, contacts, and documents. Reni builds a knowledge base unique to your organisation.
Bring WhatsApp, email, and web enquiries into one inbox.
Messages are classified, context is pulled, tickets are created, contractors are dispatched, and responses are drafted for approval.
Every action is logged. Every response can be reviewed. Compliance reports export in one click.
Platform Features
All tenant communication in one timeline — WhatsApp, email, and web.
Enquiries, maintenance, rent, viewings, emergencies prioritised.
Written using real property and landlord data.
Tracked from report to resolution.
Right contractor contacted automatically.
Policies and preferences applied automatically across every interaction.
Critical alerts and instant action.
Every action recorded and exportable.
Bookings, reminders, rescheduling handled.
Results
< 5 min
First response time
80%
Operations automated
2+ hrs
Agent time saved daily
Zero
Missed requests
“By 10am, 12 messages handled, 3 tickets created, 2 contractors dispatched. All in 8 minutes.”
“Our landlords noticed the difference within a week.”
Property Manager
45-property portfolio, London
A Day With Reni
See how Reni handles what you handle.
Inbox cleared before coffee cools.
Ticket created, contractor contacted, tenant updated in minutes.
Schedules organised and reminders sent automatically.
Safety guidance and alerts triggered instantly.
Full history exported in one click.
Platform Vision
Reni is built on a composable AI engine. Every automated workflow — from message triage to contractor dispatch — runs on the same underlying platform. As Reni grows, so does what it can automate for your operation.
Communications, maintenance, viewings, and compliance handled by AI today.
Expanding automation across the full property lifecycle.
The complete operating system for property management.
Trust & Security
Each organisation's data is fully separated.
Compliant data handling at every step.
Every action logged and traceable.
Granular permissions for your team.
Enterprise-grade hosting and encryption.
Your data stays yours, always.
Pricing
For small portfolios getting started
Free
For growing agencies
£49/month
For large-scale operations
£149/month
No credit card required for any plan. Cancel anytime.
Talk to us about enterprise pricing, dedicated onboarding, and API access.
Contact SalesFAQ
Reni handles inbound tenant and guest messages across WhatsApp, email, and web. It triages maintenance requests, dispatches contractors, confirms property viewings, sends landlord updates, and manages compliance reminders — all without manual intervention. Your team only steps in for exceptions.
Most agencies are live within 30 minutes. You connect your messaging channels, upload your property portfolio, and set your preferences. Reni learns your tone, your contractors, and your workflows from day one. No developer needed.
No. Reni writes in natural, professional language tailored to your agency’s tone. Tenants and guests won’t know they’re speaking to AI. You can customise the tone, set boundaries on what it can say, and review conversations at any time.
Reni is designed to escalate when uncertain. If a message falls outside its confidence threshold, it flags it for human review rather than guessing. You set the escalation rules, and every action is logged in a full audit trail.
Yes. Once you add your approved contractors to the platform, Reni can automatically dispatch them for common maintenance issues like boiler repairs, plumbing, or lockouts. It sends the job details, confirms availability, and updates the tenant — all in real time.
Reni handles the full viewing lifecycle. It receives enquiries, checks property availability, proposes time slots, confirms with the prospective tenant, and sends reminders before the appointment. No more phone tag or double-bookings.
No. Reni sits alongside your existing property management tools and CRM. It handles the communication and operational triage layer — the part that currently lives in WhatsApp threads, email inboxes, and sticky notes.
Yes. All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We host on AWS infrastructure within UK/EU regions. Tenant data is isolated per agency with strict access controls, and we never use your data to train AI models.
Reni is built for regulated property management. We’re fully GDPR compliant with data processing agreements, tenant consent management, and right-to-erasure support. The platform maintains audit trails for every automated action, supporting your obligations under the Housing Act, Tenant Fees Act, and upcoming Renters Reform Bill.
Chatbots answer simple questions. Reni is an operations platform. It doesn’t just reply to messages — it creates maintenance tickets, dispatches contractors, books viewings, generates landlord reports, and tracks compliance deadlines. It understands property management context, not just keywords.
Join the property managers that never miss a message, never lose a maintenance request, never forget a viewing, and never leave a landlord wondering what's happening.